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Ah, where do I start, which do I choose? Although I've always had my own workload, I quickly became the person called when an implementation wasn't going in the right direction. [...] As soon as I saw that the diagnostic assessment was only at 30% completion across the district within two weeks of the launch, I took a nosedive deeper into the data. [...] By the end of the year, engagement had increased by 353% and students grew 4.4 times their expected growth. Now that's what I call an implementation!

I had a client with noise sensitivity. She would constantly plug her ears with her fingers anytime the noise in her therapy room would increase or if the noise she could hear was displeasing to her. Sometimes she would escalate to self injurious behaviors, physical aggression to the nearest person, or even property destruction. This noise could be someone's voice she didn't like, objects falling, a peer playing near her, or even as simple as someone knocking on the door. At the clinic we would conduct 1 to 1 therapy sessions in a therapy room so were able to modify her environment to suit her needs. We could remove her or the noise stimuli from the environment when she would show precursor behaviors. However, while conducting a parent meeting with her mom she reported to me that this noise sensitivity at home was causing severe maladaptive behaviors and preventing them from going to public places. Mom reported she would self harm at home, attempt to attack her, break TVs, break glass windows, and more. She told me that this would also prevent them from shopping in stores, eating at restaurants, and overall successfully resembling something close to a normal life. So I decided to do some research and see how I could I address this issue. After researching several articles and viewing multiple assessment tools I developed a program to target the issue. I begin by conducting baseline data on the noise level that triggered her ear plugging. I did this by using sounds chosen at random and slowly increasing the volume until she displayed precursor behaviors that showed the noise was bothering her. The baseline data was implemented by 7 different technicians, over 4 different days, 21 sessions (she came 5 hours of the day and 4 days a week), and the time slots that the baseline data was taken was random hours of the day. I graphed the data taken to determine the trend. After that I presented a pair of headphone to her just to see how she would respond to them. Immediately she said "No" and pushed the headphones away. So I begin a program to condition the headphones. We started by simply leaving the headphones on the table during session. Then moving them closer and closer to her each time mastery criteria was met. After she was okay with the headphones touching her hand I begin to place the headphones on her while issuing edibles every 5 seconds this time was slowly increased as mastery criteria was met. Once she left her headphones on for 10 minutes with only receiving verbal praise I added sound to her headphones. The sound I added was of fan blowing because her caregivers reported that since she was younger the fan noise would soothe her. Once she met mastery criteria for keeping her headphones while the noise was playing I went back to the baseline data that showed what level of noise would trigger her and intentionally played a random sound at that noise level. Once she would go to earplug I immediately blocked her and pointed to her headphones instead. In the beginning she didn't understand so I started the program at partial physical which consisted of technicians blocking the ear plugging and grabbing her wrist to gently guide her to the headphones. Once she would place them on her head she would receive an edible and it would also remove the displeasing noise stimuli and replace it with something she liked. After meeting mastery criteria for each prompt level I would decrease the prompt level until she would independently grab the headphones when hearing a displeasing sound and press play on her preferred sound. Once she did this at the clinic independently and frequently I begin to schedule home sessions with her mom and taught her how to do it in a home setting and public setting. At our next parent meeting mom begin to tell me how much the program has changed their life. She became so emotional she was in tears describing how she's able to simply go get groceries, attend family dinners at restaurants, not worry about constantly replacing tvs, and repairing windows .

I lead the creation of content for the transformation of the apparel department into the fashion department. This was a companywide change so all stores I oversaw in my region which contained 7 markets with each market having 15-21 stores went through this transformation on a staggered timeline. I also lead stores with hands-on field visits. Created terminology and acronyms for process retention such as BETZ: Buttons, Edge, Tie, Zip for visual expectation of clothes on display. Once all content was created, I trained supervisors and managers on new processes, they left with completed 30-60-90 days with first follow up at 30 days. Thirty day check-in involves reviewing metrics like floor inventory, stock inventory, markdowns, deleted items, losses, theft, shrink, etc. to then re-evaluate processes, staffing, personnel positioning and utilization, etc. then leaving store supervisor with action plan for 60 day check in, etc. and so on. Other things I did was work with hourly associates where I saw opportunities for growth during store visits and observations. I never took my finger off the pulse.